cuci10 Privacy Policy
cuci10 is committed to protecting the personal information of every player who uses our platform. This policy clearly explains how we collect, store, use and safeguard your privacy in line with best practices in the online gambling industry.
Update Notice: This Privacy Policy was updated on 1 January 2026. Please read this entire document carefully before using the cuci10 platform.
Your Privacy, Our Priority
Six core principles that form the foundation of data protection at cuci10.
Multi-Layer Data Security
All player personal data and financial information is stored with multi-layer encryption using industry-standard security protocols to ensure comprehensive protection.
Privacy First
Your personal information will not be sold, rented or shared with third parties without your explicit consent, except as set out in this policy.
Control Is in Your Hands
cuci10 players have the right to access, correct or request deletion of their personal information at any time through available support channels.
Secure Payments
All transactions via Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and cryptocurrency are processed through fully encrypted channels to protect your financial details.
Licensing Compliance
As a platform operating under international licensing, cuci10 is required to comply with data protection requirements set by the relevant regulatory bodies.
24/7 Support
Any queries related to data privacy can be directed to our customer support team, which operates 24 hours a day, 7 days a week in Bahasa Melayu and English.
1. Introduction
cuci10 ("we", "platform" or "website") is an online gambling platform offering a range of games including online slots, live casino, sports betting and fish shooting to players in Malaysia. We operate under international licensing and take our data protection responsibilities very seriously.
This Privacy Policy aims to clearly and transparently explain how cuci10 collects, processes, stores and protects your personal information each time you use our platform. It also explains your rights as a data owner and how you can control the use of that information.
This policy applies to all cuci10 users aged 21 and above, including registered players, website visitors and anyone who interacts with our services through any channel.
2. Information We Collect
cuci10 collects various categories of information when you register an account, make a deposit or withdrawal, contact customer support, or simply browse our website. The following are the main categories of information we collect:
2.1 Registration Information
- Full name as shown on your identity card (MyKad)
- Date of birth for age verification (21 years and above)
- Mobile phone number and email address
- Chosen username and password
- State or region of residence in Malaysia
2.2 Financial Information
- E-wallet account details (Touch 'n Go eWallet, ShopeePay) for verification purposes only
- Bank account number for withdrawal processing via FPX or DuitNow
- Deposit and withdrawal transaction records (minimum RM50)
- Cryptocurrency wallet address if you use USDT, BTC or ETH
2.3 Gaming Activity Information
- Betting history, games played and session results
- Bonus, cashback and promotion usage
- Usage time patterns and frequency on the platform
- Communication records with the customer support team
2.4 Technical Information
- IP address and general location data
- Device type, operating system and browser used
- Cookie data and session identifiers
- Access logs and website activity records
3. How We Use Information
Every piece of information we collect is used for legitimate and specific purposes. cuci10 does not collect information beyond what is needed to provide services to you.
- Identity and age verification — We require personal information to ensure all cuci10 players are at least 21 years old and genuinely own the accounts they register.
- Payment processing — Financial details are used to facilitate deposits via Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and cryptocurrency, as well as withdrawals within 10 to 45 minutes.
- Customer service and support — Communication records help our 24/7 support team resolve issues faster and more accurately in both Bahasa Melayu and English.
- Legal compliance — Information is retained to meet the reporting requirements of international licensing bodies and anti-money laundering (AML) measures.
- Security and fraud prevention — Technical data analysis helps us detect and block suspicious activity to protect your account.
- Platform improvement — Non-identifying usage data is used to improve website functionality, navigation and game selection.
- Service-related communications — We send you important notifications about your account, transactions, policy changes and promotions via email or the platform.
4. Sharing Information with Third Parties
cuci10 respects the privacy of our players and does not sell or rent personal information to any third party for commercial purposes. However, there are certain situations where we may need to share your information:
4.1 Service Providers
We work with service providers that help operate the cuci10 platform, including payment infrastructure providers, identity verification systems and customer support platforms. All these providers are required to comply with strict confidentiality agreements and may only use data for the purposes specified.
4.2 Legal Requirements
cuci10 may be required to disclose personal information when:
- Directed by a court order or a competent authority
- Required to comply with the requirements of the international licensing body that issued our operating licence
- Required as part of a financial crime or money laundering investigation
4.3 Business Transfers
In the event of any merger, acquisition or transfer of business assets, user information may be transferred as part of those assets. We will notify you before your data becomes subject to a different privacy policy.
5. Cookies and Tracking Technologies
The cuci10 website uses cookies and similar tracking technologies to improve the user experience and ensure the platform functions properly.
5.1 Types of Cookies Used
- Essential cookies — Required for basic platform operations such as login session verification and transaction security. These cookies cannot be disabled.
- Preference cookies — Store your language, currency and display preferences so they do not need to be reset each time.
- Analytics cookies — Collect non-identifying usage data to help us understand how players interact with the platform.
5.2 Cookie Management
You can control or delete cookies through your internet browser settings at any time. However, please note that disabling certain cookies may affect the functionality of the cuci10 platform, including the ability to remain logged in to your account.
6. Data Security
cuci10 implements multiple layers of technical and organisational security measures to protect your personal information from unauthorised access, loss, misuse or unauthorised disclosure.
- All data transmitted between your device and cuci10 servers is protected with SSL/TLS encryption
- Account passwords are stored in hashed form and cannot be read by anyone, including our staff
- Access to personal data on our end is restricted to staff who genuinely need it to carry out their duties
- Security monitoring systems operate continuously to detect threats or unusual activity
- Regular security audits are conducted to ensure our data protection systems remain up to date
7. International Data Transfers
As cuci10 operates under international licensing, your personal data may be stored or processed on servers located outside Malaysia. In such situations, we ensure that:
- Data transfers are carried out in accordance with applicable international licensing requirements
- Appropriate data protection agreements are in place with data recipients in the destination country
- A level of protection comparable to this policy is maintained wherever data is stored
8. Data Retention
cuci10 retains your personal information for as long as your account is active or as long as needed to provide services to you. Once an account is closed, we will keep certain records for the period required by applicable laws or licensing requirements.
Categories of data retained for longer periods include financial transaction records, identity verification records, and dispute-related correspondence. De-identified analytics data may be kept for longer periods for internal statistical purposes.
9. Your Rights as a Data Subject
As a cuci10 player, you have certain rights regarding your personal information. We fully respect these rights and will process each of your requests promptly.
10. Changes to This Privacy Policy
cuci10 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new licensing requirements, or relevant technological changes. The latest version will be published on our website with a clear effective date.
If the changes made are material and significantly affect how we process your data, we will notify you via your registered email or an in-platform notification. Continued use of the cuci10 platform after the effective date is considered your acceptance of those changes.
We encourage you to review this page periodically to stay informed about how cuci10 protects your personal information.
11. Contact Us About Privacy
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, we encourage you to contact the cuci10 customer support team.
Our support team is available around the clock, 24 hours a day, 7 days a week, through:
- Live Chat — Available directly on the cuci10 platform for immediate responses
- Email — [email protected]
We accept enquiries in Malay and English and aim to respond to every privacy-related enquiry in a timely manner. If you are submitting a formal request to access, correct, or delete your data, please clearly state the type of request and the relevant account details to help speed up the process.
You Have the Right to Know and Be in Control
cuci10 recognises the following rights for every registered player regarding their personal data.
Right of Access
You have the right to request a copy of the personal information we hold about you at any time.
Right of Rectification
If the information we hold is inaccurate or out of date, you have the right to request prompt correction.
Right of Erasure
You may request that your personal information be deleted, subject to legal retention obligations.
Right of Restriction
In certain situations, you may ask us to restrict the processing of your data while a dispute is being resolved.
Right of Portability
You have the right to receive your personal data in a machine-readable format for transfer to another service.
Right to Object
You may object to the processing of your personal data for direct marketing purposes at any time.
Right to Withdraw Consent
Where processing is based on your consent, you may withdraw that consent at any time without affecting the validity of any processing that took place before the withdrawal.
Right to Complain
If you are not satisfied, you have the right to lodge a complaint with the relevant data protection authority.
Start Your Secure Gaming Experience
cuci10 guarantees the privacy and security of your data at all times. With 24/7 support in Malay, payments via Touch 'n Go eWallet, DuitNow, FPX, ShopeePay, and crypto, plus a 120% welcome bonus of up to RM1,500 — it's all waiting for you.